Carolyn McCain, MBA

Mason Health

Carolyn is the Chief Human Resource Officer for Mason Health, a Critical Access Hospital and healthcare system in Shelton, Washington. Carolyn holds a Bachelor of Science degree in Business & Human Resource Management from the University of Phoenix, and a Master of Business Administration from Baker College, Center for Graduate Studies.

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Carolyn has been an HR professional since 1998 with a focus solely in the healthcare sector since 2003. Using the phrase ‘healthcare sector’ is quite broad, so more specifically, she has supported: Cardinal Health; Apria Healthcare; skilled nursing; acute physical rehabilitation and long-term post-acute hospitals; and, since 2016, Critical Access Hospitals and health systems. “Supporting those who take care of our communities is my true passion,” Carolyn shared. “While I’m not a caregiver myself, I believe that HR plays a critical role in caring for our staff, who are, in turn, able to provide the best care for patients. At Mason Health, I’m excited to be part of a team where relationships and trust are at the heart of what we do.”

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On the work front, Carolyn is passionate about setting leaders up for success through robust leadership development opportunities while ensuring employees are treated equitably under an organization’s mission, vision, and values. She currently oversees a team of 10 Human Resource and Learning & Development professionals serving a workforce of just over 850. Over the past 10 years, her focus has been bringing consistent policy application and practices to the organizations she is supporting while educating leaders in the best practices when it comes to managing the workforce and employee relations.

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Carolyn was born and raised in Detroit, Michigan. She has one adult child, Drew, age 26. Carolyn has lived in several big cities and rural communities throughout her life. There are pros and cons to both, but she is thoroughly enjoying Shelton, Washington, which is a blend of both, very much! In her free time, she enjoys reading, riding ATVs, listening to music and spending time with her dog. She’s also an avid baker, known for her homemade treats like chewy oatmeal cherry cookies and lemon blueberry pound cake, which have become a favorite among her colleagues.

Dayana Ruiz, CPP

Renew – Grant Behavioral Health & Wellness

Dayana Ruiz is rooted in the experience of growing up as a migrant youth in an agricultural community, which shaped her commitment to service, clarity, and practical problem-solving. She works at the intersection of organizational performance and community connection, using the PuMP methodology to help teams focus on meaningful measures, strengthen processes, and turn goals into steady progress.

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Her background spans performance improvement, external communications, community relations, and county-wide prevention work. In her role supporting organizational public relations, she specializes in external messaging—helping rebuild trust, improving public understanding, and strengthen outreach efforts in rural areas. During a period of strained public perception, Dayana supported efforts that led to stronger relationships, clearer messaging, and a successful rebranding effort.

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Her earlier work also included serving as a Prevention Specialist that coordinated substance-use prevention efforts across the county and supporting local coalitions. Across roles, she has led projects in onboarding redesign, youth development, leadership, process mapping, mental health related trainings, presentations, and cross-community partnerships. Her day-to-day work draws on writing, designing materials, facilitation, coaching, project planning, and building practical processes that help teams communicate and function more effectively.

Beyond her professional work, Dayana’s dedication to her community is reflected in her service on the Quincy School District Board of Directors and formerly on the Moses Lake Community Health Center Board. She has also been a youth group leader in her Spanish-speaking church, supported community youth service projects, and is a former Rotarian. Both her personal and professional paths reflect her commitment to helping people, improving systems, and strengthening the communities that shaped her.

Juan Padilla, MSW LMHC

Renew Behavioral Health and Wellness

Juan is a dedicated behavioral health leader with 19 years of experience advancing mental health services, clinical excellence, and organizational growth. Throughout his career, he has demonstrated a strong commitment to expanding access to quality care and developing innovative, patient-centered programs. His leadership experience includes six years overseeing clinical services and the past five years serving as Director of Behavioral Health, where he has successfully led strategic initiative that enhance services delivery, strengthened operational performance, and improved outcomes for the communities served. 

As a collaborative and visionary leader, Juan has built high-performing teams, fostering a culture of accountability and continuous improvement, and promoting excellence in clinical practice. He is passionate about creating sustainable systems of care that support both patient well-being and the professional development of clinical staff. 

Outside of his professional responsibilities, Juan values his faith, enjoys spending time with his family, and is an avid golfer. 

Michelle Rousseau, VP

Worker's Credit Union

Michelle Rousseau is Vice President of Strategic Initiatives & Planning at Workers Credit Union, where she leads enterprise planning, OKR program design, Baldrige Excellence Builder work, and BPM maturity, connecting strategy to execution across the credit union's four Strategic Imperatives: Financial Sustainability, Engaged & Delighted Members, Tech & AI Driven, and Engaged & Servant Culture.

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Michelle's career spans HR in Chicago, operations at a 3,000-employee Broadway production company in New York City, innovation and organizational transformation leadership at CableLabs, and Head of Culture at the startup Kyrio. That blend of human-centered leadership, innovation participation, and deep change experience gives her a distinctive ability to align strategy, culture, and execution.

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A systems thinker, certified Gallup CliftonStrengths coach, and experienced Agile/Scrum and SAFe practitioner, Michelle partners with Chiefs and Senior Leadership to turn strategic ambition into measurable outcomes. She is known for clear, executive-ready communication, cross-functional facilitation, and building the leadership rhythms that make growth sustainable.

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Michelle graduated from University of Colorado at Boulder with degrees in Psychology and Sociology. 

Michelle is currently based in Denver, Colorado, but is often found enjoying the entire state.

Renee (Chun) Dalrymple

The Pokemon Company International

Renee has spent most of her career taking a given role and responsibility and growing it organically through assessing pain points and delivering solutions that scale. Her career consists of three organizations: Nordstrom, where she spent 17.5 years working in all facets of the business but ended her career there as a Sr. Technical Program Manager who managed a team of engineers and business analysts. She then spent a few years at Bartell Drugs, another family-owned century+ old company in the PNW before starting her journey at The Pokemon Company international. In her last nine years at The Pokemon Company international, she was responsible for starting up two sub-departments from scratch: [enterprise] Business Applications and most recently introducing Product Operations to the Organized Play department.

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Renee is new to Baldrige Performance Excellence. She was introduced to the framework through her aunt who was the Controller at Xerox in Honolulu, Hawaii, Ginny Serikaku over a decade ago, and her new assignment in Product Operations for Organized Play will allow her to apply the framework to a department within her organization, with a goal to expand the practice within the company!

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Renee lives in Issaquah, Washington. She is married to a Chief Building Engineer, James; has two daughters – 7-year-old Elsie and 4-year-old Emily (goes by Emi). She has a 9-year-old Australian Shepherd named Lana. In “the before times” (before kids), Renee loved photography, hiking, and cross-country road trips. In “the today times”, Renee is just keeping her head above water with her young family. Outside of work she is attending Western Governor’s University for a B.S. in User Experience Design, “for fun”. She co-founded an Employee Resource Group for Parents and Caregivers at The Pokemon Company international which she ran for a couple of years before handing off the baton! Renee also has an Airbnb in Phoenix, Washington, a central point between all of the which she uses at least annually to visit her brother and his family.

Terry Sievers, MS, RN

Quality for Riverside Health System

Terry Sievers, MS, RN is the Senior Vice President, Quality for Riverside Health System in Virginia. Terry holds a Bachelor of Science and a Master of Science from Boston University, and a Pediatric Nurse Practitioner Certificate from Simmons College. Terry completed the year long Baldrige Executive Fellows Program in March 2026 with a project focused on improving quality data standardization and visualization.

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At Riverside Health, Terry oversees quality, patient safety, service excellence and patient experience, infection prevention and control, accreditation and regulatory readiness, care management, utilization management, the physician advisor program, quality data, and analytics and coordinates the Riverside Health System’s Board Quality, Safety, Service and Community Benefits Committee.

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During her tenure at Riverside, Terry inspired and cultivated transformation in quality, the quality management system, in patient and team member safety, service excellence and patient experience with a focus on fair and just culture and using evidence-based care to accelerate improvement. Over the past six years, the focused, intentional, data informed and evidence-based approach to improvement has yielded significant and sustained improvements across the health system. Terry supports inquiry and innovation, to inspire and drive improvement across the health system.

Ms. Sievers and her husband, Tony, reside in Yorktown, have three sons, four grandchildren, and enjoy biking, boating, and traveling.