27th Annual Learning Symposium
October 17-19th, 2023
McMenamins Anderson School, Bothell, WA

Innovation 4 Competitive Advantage

Building upon The Theory of Constraints, Rami Goldratt has developed a guided, practical business innovation process to identify and remove a significant limitation for the customer in a way that was not possible before. These tools are designed for established businesses reflecting the current reality and constraints and in consideration of the business and its environment; they have been successfully deployed at Panasonic, Mazda, and many other companies of all sizes, globally.

Creating Moments that Matter

As a renowned author and one of the world’s most influential management thinkers, Dan has garnered global recognition for his groundbreaking ideas and innovative approach to leadership. Brace yourself for an unforgettable experience that will change the way you think about yourself, your organization, and your community.

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Re-earn the Heart of Your Team 

Known for his expertise in service excellence and leadership effectiveness, Bryan's high-energy presentations not only educate but also inspire professionals to embrace their potential and consistently strive for exceptional performance, making a positive impact on the world.

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Sustainability Through Leadership & From Compliance to Excellence

Is good enough, good enough? Paul has spent a great deal of his career working with senior leaders to implement performance excellence within organizations. Two of the barriers he commonly addresses are unlocking leadership potential and moving from a "compliance" to an "improvement" culture. Join Paul on Tuesday. and Wednesday to learn more about engaging your workforce to accomplish the extraordinary by shifting leadership's mental model. 

Learning Drives High Performance

Maryruth is a pioneer; the first senior residential care facility in the nation to win the Baldrige Award, tied with another facility to be the first two-time AHCA Gold Award recipient. How does she do it? By "getting better at getting better". In this session, she will demonstrate how intentional cycles of learning are key to higher performance.

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Improving Your Core Work System 

By making changes to your core work system, the payback becomes exponentially impactful as it repays you over, and over again. In addition, aligning critical training systems to ensure the workforce develops clear competency in this area adds reliability, quality, and consistency to your product outcomes. Grab a slice, and experience Pagliacci's commitment to excellence.

Leading a Cultural Transformation

Over the past five or more years, Eric has been implementing performance excellence in Mason Health's key systems. What's his secret? Take your time, build trust, and provide a framework to help make aligned decisions around the senior leadership table. This strategy has led Mason Health to PENW's second-highest recognition level, and they have the highest level within their site.

The Ritz-Carlton Experience

Horst Schulze, COO of Ritz Carlton, author, and two-time Baldrige recipient will share more about how the organization focuses on building a customer-oriented service culture that meets and exceeds customer expectations. Challenge your thinking of what customer engagement could look like in your organization. 

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