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ILLUMINATING PERFORMANCE EXCELLENCE

A short, straightforward & insightful video series designed to introduce anyone to the basic principles of performance excellence

(view all videos in 30 min.)

Episode 1 - The Best Starting Place, Build Your Organizational Profile

Episode 2 - Getting to Know the Performance Excellence System

Episode 2 - Anatomy of the Baldrige Framework.jpg

Episode 3 - What is a PE Leadership System?

Episode 3 - Leadership.jpg

Episode 4 - Setting a Strategic Course & Defining Key Outcomes

Episode 4 - Strategy.jpg

Episode 5 - Understanding Customer Needs & Their Importance

Episode 5 - Customers.jpg

Episode 6 - Defining & Engaging the Workforce, The Core of Improving

Episode 6 - Workforce.jpg

Episode 7 - Understanding Key Operations & Support Systems

Episode 7 - Operations.jpg

Episode 8 - Assessing & Understanding Key Results

Episode 8 - Results.jpg

Episode 9 - Measuring, Analyzing & Levering Knowledge Management

Episode 9 - Measurement, Analysis, and Knowledge Management.jpg

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