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Webinars 

Monthly Alliance Webinars
 

In cooperation with several Alliance members, this group provides FREE monthly webinars for organizations who are just beginning their journey as well as other who are well down their path.

ALL OF THE WEBINARS ARE HELD MONTHLY ON THE 3rd THURSDAY from 8-9am PT

NOTE: the registration links below will take you to a partner site to complete the process for these events .

January
Completed

Getting Acquainted with Baldrige

Patty Skriba,  Vice President–Business Excellence (Retired) for past Baldrige recipient Advocate Good Samaritan Hospital, Illinois

Overview: This webinar is designed to introduce participants to the Baldrige Criteria. It is the perfect jumping off point to start your Baldrige Journey. You will learn the history and structure of the Baldrige Program, the benefits of self assessment and feedback, the structure of the Criteria, and how to focus improvement and communication efforts.

The objectives of the webinar are threefold. First, to demystify Baldrige and help participants understand that the framework is practical and intended to help organizations get better. Second, is to provide a few bite size ways for organizations to get started. And lastly, is to energize a bigger "Why" for Baldrige, a why that is less about the award and more about embracing a journey of performance excellence.

February 16th
8-9am PT

Becoming a Superhero to our Customers and Community

Polly Walker, Manager, Office of Performance and Innovation

City of Henderson, Nevada

Overview: Monstrous customer service is an evil our customers need to be rescued from! This webinar will provide practical tips on how to combat this enemy with a robust and effective customer service strategy. You will gain knowledge on how to identify and implement an effective approach (aligned with the Baldrige Criteria) for identifying, measuring, and improving customer service at your organization.
 

To register for the webinar, visit: 

https://attendee.gotowebinar.com/register/3750048660638192397

March 16th
8-9am PT

Presentation information coming soon!

April 20th
8-9am PT

Presentation information coming soon!

May 18th
8-9amPT

Presentation information coming soon!

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